Attempt to misuse Bank's customer data

Dear customers,

We would like to inform you that CCB AD does not send emails inviting you to update or unlock your accounts and to submit your personal data, such as passwords, usernames, card data, bank accounts, etc.

Such messages should be considered an attempt to misuse:


We advise you not to open the links listed therein and not to give your personal or financial information.

The message was NOT SENT BY CCB AD – it is a malicious attempt for the so-called "fishing" attack and aims to collect customer information.

In such cases, we recommend that the customer take the following actions:

Scanning the computer using licensed anti-virus software;

Regular system updating, using only licensed and purchased software;

Changing the password for email access with a complex complex password (containing at least 10 characters: uppercase and lowercase letters, numbers and reserved characters).

We would like to ask anyone who has received such emails and has provided personal information on the link contained therein to immediately contact a Bank’s representative by telephone:

*5050 (Call charges are based on the tariffs and policies of the customer’s mobile operator. Calls to a short number may not be included in the free minutes package for which CCB cannot be held responsible)

(02) 9266 500

0889 934 694